This introduces new pitfalls to measuring the merit and value of one company versus another. How can you be sure you are dealing with the right people? How can you measure one company against another? How do you choose?

I believe the true standard of measurement has never changed. Customer service is what defines good business.

It has become our personal challenge to face the new economy and technology head-on and to develop new tools to provide the customer with the same high standards of service and quality as when deals were made over coffee and sealed with a handshake.

I promise that, at BBC, our job begins and ends with service.

Robert J. Brown, President
Brown Book Company (BBC) Limited
Bob Brown & Company Limited